Lowest Rate Guarantee
Rembrandt Hotel & Towers offers the following “Lowest Rate Guarantee”: If you have reserved a hotel room through The Rembrandt Hotel & Towers website and then show us that you could reserve the same room, for the same dates, at a lower rate, that is viewable and bookable on another website within 48 hours of reserving your room with us, we will either match that rate or beat it. For a claim to be valid under this guarantee, it must satisfy all relevant Terms and Conditions and be submitted in compliance with the Claims Processing procedures below.
Submitting a Claim
You need to prove availability of the Competing rate by providing a screenshot that shows rooms are available and the corresponding date, room type, and dates. This information is usually displayed on the booking form or the credit card information page. You do not need to make a reservation on the competing site, just show us the comparison.
Rates that are “Available on request” must be confirmed as available through the competing rate provider and Rembrandt Hotel & Towers will contact them to confirm availability of the rate before honoring any claim. We will not honor claims on rates that are not available when our associates check availability.
You will then need to send an email to e-sales@rembrandtbkk.com with a subject line “Lowest Rate Guarantee” with the attached screen shot in order for our associates to process your claim.
Terms & Conditions
The Lowest Rate Guarantee applies to a competing rate with rate terms that are substantially similar to those terms found on the booking made through Rembrandt Hotel & Towers website. Such rate terms may include advance purchase requirements, prepayment and deposit requirements, cancellation, and change policies. The Lowest Rate Guarantee does not apply to a Competing Rate with Rate Terms that, at the sole discretion of Rembrandt Hotel & Towers, are more stringent than the Rate Terms offered by Rembrandt Hotel & Towers.
The Lowest Rate Guarantee does not apply to unpublished rates, which include private rates, packaged rates, hotel rooms sold as part of a travel package, and rates not available to the general public. Rates not available to the general public include corporate discount rates, group rates, meeting rates, any rates requiring membership in a clubs, loyalty program, or other organizations where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.
A claim must be submitted within 48 hours after making the original reservation through e-sales@rembrandtbkk.com , and at least 48 hours before your scheduled arrival at the Rembrandt Hotel & Towers. The original reservation with Rembrandt Hotel & Towers must be fully completed with valid credit card information for this guarantee to be applicable. An original reservation refers to the initial reservation made through Rembrandt Hotel & Towers website and does not include modified or cancelled reservations.
Our associates have the sole right and discretion to determine the validity of any claim, including, but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms, Conditions, and Claims Processing requirements.
Upon validation of the claim, our associates will send an email to you that includes the Booking ID number and the new rate you will be charged. If you have not received a confirmation from our associates within 48 hours of submitting a claim, you may contact us by phone or email to check the status of your claim.
In the case of bookings where your credit card has already been charged, Rembrandt Hotel & Towers will refund the difference to your credit card, if applicable, within 10 business days of submitting your claim.
"Lowest Rate Guarantee” cannot be combined with other offers or promotions. Rembrandt Hotel & Towers reserves the right to amend, revise, supplement, suspend or discontinue the “Lowest Rate Guarantee” at anytime in its sole discretion and without prior notice.
Any questions regarding claims should be directed to e-sales@rembrandtbkk.com .
